Every so often I receive a sales flyer from Kohls with the peel-off label that shows if you can get 15% off, 20% off or even (angels singing) 30% off. Do you get these? I think Kohls has figured out that I don’t go in these days for a 15% coupon but I will for 30%. Surely I need something at that discount whether it is a kitchen rug, dishcloths, underwear…you get the picture. The catch is you have to use their credit card to get that discount.
I work very close to a Kohls and about a week ago did a mental inventory of their shorts and then asked the boys what kind they wanted. Because I am their personal shopper. Seriously, it works best for everyone if I just pick out a large assortment of shorts or jeans—sometimes shirts—bring them home and have the 8th grader and 6th grader try them on. Then return a bunch and perhaps exchange an item or two for a different size.
I realized that my 30%-off-all-items-coupon was expiring the same day that I had to drive 2.5 hours to and from the next state of
What I really wanted to mention is how darn nice the sales check-out person was. People, is this a Southern thing to be so friendly and chatty and helpful? I have many examples and too many to mention. Or maybe they are odd-friendly?
In a span of about 6 minutes, right after the sales cashier said hello and asked if I had a coupon (yes) and made a comment about her coworker’s tattoo I learned that:
- She wanted a tattoo with her kids names
- She wanted it to be a dolphin on her ankle (they're her fave animal)
- She thinks a tattoo is a big decision because it is FOREVER (I wanted to be friendly back after I reralized I was silent so I said I'd heard that's a tender spot).
- She was told when she was really young like 5 years old that she couldn’t have kids
- She is adopted but her bio mother has her (the cashier’s) name as a tattoo
- She has type O negative blood and that means she is a universal donor (anyone—isn’t O positive the universal donor?)
- Her kids’ names would actually be in a halo above the dolphin
- Her son is only 7 but he donated his own money for a child with leukemia
She was certainly chatty and at first I thought she was a little unprofessional but then again this was Kohls and not Nordstrom AND she folded everything with care, stapled my $60 Kohls bucks (woo!) onto my receipt, made sure I understood that I didn’t have to drive back to this same store to use it, thanked me for the business, called me sweetie and more. She may have been chatty but she chatted to me only and not her coworker another row over and she was not slow with ringing up 21 items (btw more than half are going back to the store).
Maybe I am simply remarking how super nice this experience was in
Have you seen a change of customer service in this economy? Or have any good stories?
6 comments:
She sounds quite interesting. I was at a Kohl's not that long ago and a woman was talking really loud on her cell phone. I felt like I knew her whole life story after listening to her go on and on. It was so annoying!!! Then at the end of her conversation she says "Okay I gotta go, I am at work" and then I notice her Kohl's name tag. I really wanted to say something to management, but I didn't want to be that person so I let it go.
My mom used to work at Kmart and there were actually people who would wait longer in her line just to talk to her because they just loved how chatty and friendly she was.
I can tell you most cashiers at our local Walmart are AWFUL! If I get one that doesn't snort at me I feel blessed! My travels to the south have definitely made me a believer in Southern hospitality.
LOVE Kohl's, by the way. Recently got some really good scores there - two pair of pants and 5 tops for under $50. I only shop the clearance racks, of course.
It IS a Southern thing. Just saying.
She sounds like my kind of Kohl's cashier - very sweet. And not pushing their card. But since you already have one of those, maybe she felt compelled to fill the time with other matters?
Southerners rule. I do include Texans in that :-)
(I just Googled that O negative thing. She's right on. Never knew that. I'm O positive, and thought I was universal donor. Learn something new every day.)
P.S. testing my new site for comments. This conversion thing is for the birds. Thanks for being a huge supporter!!!!
Well, as a SoCal resident, I can tell you that customer service out here sucks the big doody or worse. I love telling the story of how when hubs and I went back to his hometown, Chicago, for a trip, I felt, after the first day there, more comfortable in that bustling city full of strangers than I have ever felt in L.A., my hometown. People on the streetcorners chatted with me while we waited for the light to change, the cashier at the 7-11 asked me if she could help me find something as soon as I walked in the door, (the 7-11, people!), 25 of us who got caught in a massive and sudden thunderstorm huddled together in the alcove of downtown building, waiting for it to let up and cheering each time one of us would grasp the umbrella like a sword and run out into it to catch a taxi. I tell my students that pretty much anywhere outside of L.A. people are pretty nice. So, what am I still doing here? :)
I love this story. I like to think you'll forever remember her. I like to have encounters which stay with me.
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